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Africa Top Stories

Xperience 2024: Zurich Switzerland Named CX Achiever winner at 2024 Genesys Customer Innovation Awards

Xperience 2024: Zurich Switzerland Named CX Achiever winner at 2024 Genesys...

Global insurer digitizes to deliver seamless experiences for both customers and employees. Zurich Switzerland was named the Customer Experience (CX) Achiever winner in the Enterprise category during its 19th annual...

Xperience 2024: National Domestic Violence Hotline wins CX Humanitarian award from Genesys

Xperience 2024: National Domestic Violence Hotline wins CX Humanitarian award...

The Hotline receives new award for using Genesys Cloud AI capabilities to transform support for domestic violence survivors. Genesys has announced the National Domestic Violence Hotline (The Hotline) as the Customer...

Xperience 2024: Genesys recognizes Virgin Atlantic as Winner of CX Innovator award

Xperience 2024: Genesys recognizes Virgin Atlantic as Winner of CX Innovator...

Airline honored for using AI to provide faster, more effective customer service, improve operational efficiency and elevate employee engagement. Virgin Atlantic has landed the Genesys Customer Experience (CX)...

LATAM Top Stories

Xperience 2024: Zurich Switzerland Named CX Achiever winner at 2024 Genesys Customer Innovation Awards

Xperience 2024: Zurich Switzerland Named CX Achiever winner at 2024 Genesys...

Global insurer digitizes to deliver seamless experiences for both customers and employees. Zurich Switzerland was named the Customer Experience (CX) Achiever winner in the Enterprise category during its 19th annual...

Xperience 2024: Bancolombia wins Genesys CX Mover (Partner) award

Xperience 2024: Bancolombia wins Genesys CX Mover (Partner) award

Bancolombia honored for achieving a significant technological evolution in its commitment to innovation and excellence in customer service. Genesys has announced Bancolombia as its Customer Experience (CX) Mover...

Scala Data Centers unveils latest Sustainability Report

Scala Data Centers unveils latest Sustainability Report

Scala Data Centers, a Latin American sustainable data center platform leader in the hyperscale market, has again reaffirmed its dedication to driving environmental awareness within the industry. Scala has launched its...

Europe Top Stories

Xperience 2024: Zurich Switzerland Named CX Achiever winner at 2024 Genesys Customer Innovation Awards

Xperience 2024: Zurich Switzerland Named CX Achiever winner at 2024 Genesys...

Global insurer digitizes to deliver seamless experiences for both customers and employees. Zurich Switzerland was named the Customer Experience (CX) Achiever winner in the Enterprise category during its 19th annual...

Xperience 2024: Genesys recognizes Virgin Atlantic as Winner of CX Innovator award

Xperience 2024: Genesys recognizes Virgin Atlantic as Winner of CX Innovator...

Airline honored for using AI to provide faster, more effective customer service, improve operational efficiency and elevate employee engagement. Virgin Atlantic has landed the Genesys Customer Experience (CX)...

LogRhythm and Exabeam announce intent to merge

LogRhythm and Exabeam announce intent to merge

LogRhythm, a company helping security teams stop breaches by turning disconnected data and signals into trustworthy insights, and Exabeam, a global cybersecurity leader that delivers AI-driven security operations,...

Africa Top Stories

Xperience 2024: Zurich Switzerland Named CX Achiever winner at 2024 Genesys Customer Innovation Awards

Xperience 2024: Zurich Switzerland Named CX Achiever winner at 2024 Genesys...

Global insurer digitizes to deliver seamless experiences for both customers and employees. Zurich Switzerland was named the Customer Experience (CX) Achiever winner in the Enterprise category during its 19th annual...

LogRhythm and Exabeam announce intent to merge

LogRhythm and Exabeam announce intent to merge

LogRhythm, a company helping security teams stop breaches by turning disconnected data and signals into trustworthy insights, and Exabeam, a global cybersecurity leader that delivers AI-driven security operations,...

Exclusive Networks Africa further entrenches African presence with new offices in Nigeria

Exclusive Networks Africa further entrenches African presence with new offices...

Cybersecurity specialist Exclusive Networks Africa has reached a significant milestone in its African market development journey, with the official opening of its new office in Lagos, Nigeria. “This new...

Middle East Top Stories

Axis Communications to showcase cutting-edge security innovations at ISNR 2024 in Abu Dhabi

Axis Communications to showcase cutting-edge security innovations at ISNR...

Axis Communications, a leader in security and network surveillance solutions, will be participating in the 2024 edition of the International Exhibition for National Security and Resilience (ISNR). The event is...

Braze Customer Engagement Review reveals that UAE brands are prioritising AI but lack the right execution skills

Braze Customer Engagement Review reveals that UAE brands are prioritising AI...

According to the fourth edition of the Braze Customer Engagement Review (CER), amidst the AI surge, marketers are grappling with a skills crisis, facing yet another challenging year. The report combines data from the...

LogRhythm and Exabeam announce intent to merge

LogRhythm and Exabeam announce intent to merge

LogRhythm, a company helping security teams stop breaches by turning disconnected data and signals into trustworthy insights, and Exabeam, a global cybersecurity leader that delivers AI-driven security operations,...

APAC Top Stories

Xperience 2024: Zurich Switzerland Named CX Achiever winner at 2024 Genesys Customer Innovation Awards

Xperience 2024: Zurich Switzerland Named CX Achiever winner at 2024 Genesys...

Global insurer digitizes to deliver seamless experiences for both customers and employees. Zurich Switzerland was named the Customer Experience (CX) Achiever winner in the Enterprise category during its 19th annual...

Xperience 2024: Kiwibank is winner of CX Innovator Award

Xperience 2024: Kiwibank is winner of CX Innovator Award

Largest New Zealand-owned bank recognized for digitizing and transforming the customer experience with Genesys Cloud AI. Genesys has announced Kiwibank as the winner of the Customer Experience (CX) Innovator (SMB and...

Xperience 2024: Western Sydney University named CX Achiever winner

Xperience 2024: Western Sydney University named CX Achiever winner

University is transforming student engagement with Genesys Cloud. Western Sydney University (WSU) was named the Customer Experience (CX) Achiever winner in the small-to-medium business and mid-market subcategory at...

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